Shipping Policy
DELIVERY & RETURNS
Date of update of delivery and return conditions: 04.11.2024
DELIVERY
The order will be shipped to the delivery address indicated by the customer once the payment of the order has been verified and is effective. Deliveries are made to the address indicated on the order form which can only be in France. Once your order is confirmed, a preparation period for your order is necessary before it is ready to be shipped.
KAPRYS has a normal order preparation time of 24 to 48 hours. This time may extend to 72-96 hours during collection releases or restocking given the large volume of orders. We remind you that your orders are prepared from Monday to Saturday (excluding public holidays, vacations or annual leave). Once your order is shipped you will receive the confirmation email. From this moment, delivery times depend directly on the carrier and your geographical location.
Generally, deliveries in France via Colissimo are received between 24 and 72 hours after dispatch. Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. KAPRYS may provide the buyer with the tracking number of their package by email.
Delivery of your order is considered effective from the moment the tracking of your package indicates that it is considered to have been delivered.
In the case of home delivery, if the customer is absent, he will receive a delivery notice from his postman. This allows him to collect the products ordered from the nearest post office, within a period indicated by the postal services.
In the event of delivery by Click and Collect or relay point, the delivery is considered effective from the time the package is made available at the relay point or in our premises. Therefore, the right of withdrawal will begin from the time the customer collects the order.
When collecting an order via Click and Collect, the customer must present the email confirming the order is available and a valid ID (national identity card, driving license or passport). An identity check will be carried out when the order is delivered to the customer. The customer accepts and consents to this by choosing the Click and Collect delivery method.
The customer will have to date and sign a document certifying the withdrawal of the order.
The customer may ask someone to come and collect their order. To do this, the person responsible for collecting the order must present the customer's ID (or photocopy), a letter certifying the authorization to collect from a third party dated and signed by the customer (showing full name, surname, date and place of birth and order number), their own ID and the order confirmation email received by the buyer.
BACK
Here is the procedure for returning your items:
- Download the return form in the “return terms” section.
- Complete the form
- Carefully pack the package in the envelope as you received it
- Put the return form inside your package
- Return the package to the address indicated on this form or if you have opted for Click and Collect delivery, return it directly to the premises.
DOWNLOAD THE RETURN FORM
Obviously returns are made under certain conditions:
- They must be carried out within fourteen (14) days from delivery of the items - They must be carried out via the carrier La Poste / Colissimo or Mondial Relay
Please note that the shipping method (tracking, with signature, etc.) for the return of your package is your responsibility.
- They must be accompanied by the duly completed return form;
- In its/their complete original packaging.
Please note that we inform our customers that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the item
- Do not return a damaged, soiled or ruined garment.
- Do not leave any marks, animal hair or odors on the garment (makeup, cigarettes, perfume, etc.)
- For shoes: the sole must be intact (no signs of wear). Preferably try the shoes on a carpet or a smooth surface.
Any return of a pair of shoes with a worn or damaged sole (even slightly) will be refused.
- For underwear: items not returned.
- Exchanges are not possible, if you want another size you will have to reorder. We remind you that we have 14 days after receiving your return to process it.*
If these conditions are not respected, the return will not be accepted, our customer service will contact you to offer to pay for a return label again in order to receive your package again.
If the delivered product has been used, damaged or is not in the same condition as at the time of delivery, no refund will be made. *
Date of update of delivery and return conditions: 04.11.2024
DELIVERY
The order will be shipped to the delivery address indicated by the customer once the payment of the order has been verified and is effective. Deliveries are made to the address indicated on the order form which can only be in France. Once your order is confirmed, a preparation period for your order is necessary before it is ready to be shipped.
KAPRYS has a normal order preparation time of 24 to 48 hours. This time may extend to 72-96 hours during collection releases or restocking given the large volume of orders. We remind you that your orders are prepared from Monday to Saturday (excluding public holidays, vacations or annual leave). Once your order is shipped you will receive the confirmation email. From this moment, delivery times depend directly on the carrier and your geographical location.
Generally, deliveries in France via Colissimo are received between 24 and 72 hours after dispatch. Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. KAPRYS may provide the buyer with the tracking number of their package by email.
Delivery of your order is considered effective from the moment the tracking of your package indicates that it is considered to have been delivered.
In the case of home delivery, if the customer is absent, he will receive a delivery notice from his postman. This allows him to collect the products ordered from the nearest post office, within a period indicated by the postal services.
In the event of delivery by Click and Collect or relay point, the delivery is considered effective from the time the package is made available at the relay point or in our premises. Therefore, the right of withdrawal will begin from the time the customer collects the order.
When collecting an order via Click and Collect, the customer must present the email confirming the order is available and a valid ID (national identity card, driving license or passport). An identity check will be carried out when the order is delivered to the customer. The customer accepts and consents to this by choosing the Click and Collect delivery method.
The customer will have to date and sign a document certifying the withdrawal of the order.
The customer may ask someone to come and collect their order. To do this, the person responsible for collecting the order must present the customer's ID (or photocopy), a letter certifying the authorization to collect from a third party dated and signed by the customer (showing full name, surname, date and place of birth and order number), their own ID and the order confirmation email received by the buyer.
BACK
Here is the procedure for returning your items:
- Download the return form in the “return terms” section.
- Complete the form
- Carefully pack the package in the envelope as you received it
- Put the return form inside your package
- Return the package to the address indicated on this form or if you have opted for Click and Collect delivery, return it directly to the premises.
DOWNLOAD THE RETURN FORM
Obviously returns are made under certain conditions:
- They must be carried out within fourteen (14) days from delivery of the items - They must be carried out via the carrier La Poste / Colissimo or Mondial Relay
Please note that the shipping method (tracking, with signature, etc.) for the return of your package is your responsibility.
- They must be accompanied by the duly completed return form;
- In its/their complete original packaging.
Please note that we inform our customers that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the item
- Do not return a damaged, soiled or ruined garment.
- Do not leave any marks, animal hair or odors on the garment (makeup, cigarettes, perfume, etc.)
- For shoes: the sole must be intact (no signs of wear). Preferably try the shoes on a carpet or a smooth surface.
Any return of a pair of shoes with a worn or damaged sole (even slightly) will be refused.
- For underwear: items not returned.
- Exchanges are not possible, if you want another size you will have to reorder. We remind you that we have 14 days after receiving your return to process it.*
If these conditions are not respected, the return will not be accepted, our customer service will contact you to offer to pay for a return label again in order to receive your package again.
If the delivered product has been used, damaged or is not in the same condition as at the time of delivery, no refund will be made. *