Terms and Conditions
The general conditions of sale govern the contractual relations between the professional and the consumer client. The professional seller has a general obligation to provide information to his consumer client as follows: Article L111-1 of the Consumer Code .
The general terms and conditions of sale include all the pre-contractual information that a professional trader must provide to his customer. In particular, the commercial policy of the website, including payment terms, delivery times, the right of withdrawal and any other information useful to the latter. They thus make it possible to clarify the consumer customer's consent and to make him aware of his rights and obligations.
The general conditions of sale (GCS) also contain the general conditions of use (CGU) which establish the general rules for using the website.
These general terms and conditions of sale relate to the general terms and conditions of use of the merchant site www.kaprys.fr, but also to the products sold by KAPRYS through the website. The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale, which he acknowledges having read prior to his order.
These general terms and conditions of sale relating to distance selling are subject, according to article L221-11 of the Consumer Code, to communication methods. They must be provided by the professional to the consumer in a legible and comprehensible manner and be made available by any means adapted to the distance communication technique used.
The following articles of the same Code also require the trader to make the general conditions of sale available to his consumer customers so that they can keep them; they must be accessible before any conclusion of the contract.
Before using our website, we recommend that you carefully read these conditions as well as the policy on the use of cookies and data processing. By using our website and when placing an order on it, the consumer customer accepts and consents, unless proven otherwise, to the general terms and conditions of sale.
If you do not agree to all of the Terms and Conditions and Data Protection Policies, please do not use this website.
Our general terms and conditions of sale and our policies may be subject to change. KAPRYS reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site.
In particular in order to respect and comply with the legislative or regulatory provisions in force or in the process of being adopted to which the company is subject.
It is your responsibility to consult them regularly because the general conditions of sale are those in force on the date the order is placed.
If you have any questions regarding the general conditions of sale, you can contact us using the means communicated via our website.
ARTICLE 1 – PRESENTATION AND PURPOSE OF THE SITE
KAPRYS is a website selling ready-to-wear clothing and accessories accessible via the internet and open to all users.
https://kaprys.fr is published by Reynès - Lubawy Ambre and Fresnet Renaud, for the sale of clothing and accessories online via its website called “KAPRYS”.
This online sales site allows the company SAS KAPRYS to display its online store by offering clothing and fashion accessories. It thus allows its Internet users to discover the products that KAPRYS makes available in the form of photos or images, available by browsing the site https://kaprys.fr.
The company KAPRYS is a simplified joint stock company, with a capital of €1,000.00, whose registered office is located at 135, rue Saint-François, 37520 La Riche. The company is registered in the Tours trade and companies register under number 933 373 235, and under intra-community VAT number FR56933373235.
ARTICLE 2 – USE OF THE WEBSITE
The consumer customer can freely access the website and its content without having to create a customer account.
However, as far as orders are concerned, these can only be placed by creating a customer account on the website. This implies having read and accepted the general conditions of sale including the general conditions of use of the site.
ARTICLE 3 – ACCESSIBILITY OF THE WEBSITE
The KAPRYS website is freely accessible 24 hours a day, 7 days a week to all persons. KAPRYS reserves the right to put the site into maintenance or interrupt it for needs relating to its activity, its security or in the event of force majeure.
KAPRYS cannot guarantee that the website is free from anomalies, errors or bugs, nor that the site operates without interruptions or breakdowns. As a result, KAPRYS cannot be held liable for any damages of any nature resulting from the unavailability of the website. It cannot be held liable for problems with data transmission, connections or network unavailability.
The site may evolve according to the needs of the company.
ARTICLE 4 – REGISTRATION ON THE WEBSITE
Before placing an order, the buyer must create an account on the website www.kaprys.fr. The account creation section is accessible directly from the menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using his information. The customer will receive a registration confirmation email at the address he provided when creating his account.
When creating an account, the customer agrees to provide accurate information and to update their personal information. They also agree to respect the conditions of validity of a contract, in particular to have the capacity to contract.
Regarding personal data, you can find out about their collection, processing and use in the “Privacy policies and data processing” section.
ARTICLE 5 - PRODUCTS
The products offered are those that appear on the site www.kaprys.fr in the name of the company SAS KAPRYS, within the limit of available stocks. The products as well as the stock of the articles are updated automatically and in real time. It is possible that an error may thus appear on the site. KAPRYS reserves the right to modify at any time the assortment and/or the price of its products.
It is possible that despite the vigilance of KAPRYS, ordered products are no longer available. In this case, KAPRYS undertakes to inform the customer by any possible means (telephone call, email) as soon as possible. KAPRYS undertakes to cancel the order placed and to refund the entire order including delivery costs to the customer.
Each product is presented on the website in the form of photos or images and a description including its main characteristics. The multimedia content (photographs, videos, etc.) and the descriptions are as accurate as possible but do not bind the seller in any way due to technical limitations on the various computer media. Therefore, KAPRYS cannot be held liable for non-substantial errors or inaccuracies in the items on the website. The customer may, if they wish, contact customer service to obtain more information on the items.
The sale of products presented on the site www.kaprys.fr are intended for France. Product offers and prices are valid within the limits of available stocks, as long as they are visible on the site.
ARTICLE 6 – PRICES
The prices listed on the product sheets of the online catalog of: www.kaprys.fr are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. The Value Added Tax is that in force on French territory. Any change in the VAT rate may be passed on to the price of the products. KAPRYS reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. They are displayed separately before the order is validated. In the order confirmation email, the customer will have the details of his order containing the price paid for each item as well as the delivery costs at his expense.
ARTICLE 7 – ORDERS
7.1 – ORDER INFORMATION
7.1.1 – PLACING ORDERS
Orders are placed only through our website.
In order to place an order, the consumer customer must create an account on our website. To do this, he will have to create the account using an email address and a password. Following registration, the customer receives an email confirming the creation of his account.
The email addresses provided and the passwords must be kept by the customer; the latter must not communicate this information to third parties.
The customer is free to add the items they want to their basket, as well as their quantities within the limit of available stocks.
The customer can freely modify his basket until payment, he can thus delete an item added previously, modify the quantities or the sizes selected.
We remind you that until the payment is validated, the items in the cart may be ordered by other customers. Indeed, we do not have a tool for saving items in the cart.
Once the customer has completed their shopping cart, they can proceed to validate it. They will need to accept the general terms and conditions of sale before being able to proceed to payment for the cart.
Please take care to read the product descriptions which we take care to detail by indicating in particular the measurements, cuts, and colors of the items.
7.1.2 – VALIDATION OF ORDERS
In the case of a first order on our website, the customer will have to provide the shipping address at which he wishes to receive his package, as well as his telephone number.
If this is not the first order, this information will be pre-filled. It is the customer's responsibility to carefully review it to ensure that this information is accurate.
Subsequently, the customer will have to indicate the shipping method they wish to choose. We provide our customers with three (3) delivery methods (see article 7.2 of these conditions).
- Click & Collect delivery - Delivery
– Relay Point (Please note that the relay point will have to be selected after payment)
- Delivery
– At home with or without signature.
Once the delivery method has been selected, an order summary is displayed containing the items the customer has selected as well as their price, the order subtotal, the delivery costs and the order total. At this stage, the customer has the option to enter a promotional code or a gift card.
Once the customer has entered all of this information, they must check the contents of their basket before paying for their order.
The customer will then have to click on “continue to payment”. He will have to enter the choice chosen for his method of payment. The customer can pay by credit card or by gift card (see article 7.3 hereof).
To complete the order, the customer must choose a billing address, he can choose an address identical to the delivery address but he is also free to choose a different one.
Once the payment and billing address information has been completed, the order will be considered validated. The customer will be redirected to a page summarizing the entire order.
For orders having chosen the relay point delivery method, the customer will have to choose their relay point at that time.
The customer will receive an email confirming their order containing: order number, the items that will be shipped, the quantity ordered, the delivery address, the shipping method and information relating to the relay point.
Once your order is ready, you will receive an email from us confirming the deposit of your order. This email will give you access to the tracking of your package by clicking on "track the order".
For any problem or question regarding your order, please contact customer service directly at this address: contact@kaprys.fr.
7.2 – DELIVERY TERMS
7.2.1 – PRICES AND DIFFERENT DELIVERY METHODS
KAPRYS allows you to choose several delivery methods in order to receive your order, each delivery method has a different rate. Delivery costs are not covered by KAPRYS, they will appear in your basket when paying for your order. The customer can have an order delivered to another natural person when the order is a gift.
- Regarding Click & Collect deliveries, these are free.
Following the confirmation of your order, you will receive an email with a link allowing you to book a slot to collect your order at our premises. If you do not receive the email containing the link, do not hesitate to contact our customer service at this address: contact@kaprys.fr.
- Concerning home deliveries without a carrier, these are at €3.90: This delivery method allows people located within a 10km radius around the city of Tours to reserve a slot and a date so that our internal delivery person can go to your home to deliver your order. Send an email to contact@kaprys.fr with the subject order number - delivery without carrier to agree on a date, a time and your address. To benefit from home delivery without carrier, you must:
● Reside in a municipality located within a radius of 20 km from Tours (Tours Centre, Tours Nord, Saint-Pierre-des-Corps, Saint-Avertin, Chambray-lès-Tours, Joué-lès-Tours, La Riche, Saint-Cyr-sur-Loire, Fondettes, Rochecorbon, Notre-Dame-d'Oé, Mettray, La Membrolle-sur-Choisille, Parcay-Meslay, Luynes, Saint-Genouph)
● Place an order for a minimum amount of €25.
● For orders over €50, delivery is free, as a thank you for your loyalty.
- Concerning orders with postal delivery in France:
* For mainland France and Monaco: delivery can only be made by Colissimo with the choice of home delivery.
The delivery charge is €6.90.
But also with the choice of delivery to a relay point.
The delivery charge is €5.90.
* For overseas territories: delivery can only be made by Colissimo to your home.
The delivery charge is €14.90.
* Free delivery costs for purchases over €100 are only valid for orders to mainland France.
* For any order over €200.00, a signature will be required upon receipt of your package.
7.2.2 – INFORMATION ON DELIVERY TIME AND RECEIPT OF YOUR ORDER
The order will be shipped to the delivery address indicated by the customer once payment for the order has been verified and is effective.
Deliveries are made to the address indicated on the order form which can only be in France.
Once your order is confirmed, there will be a period of preparation of your order before it is ready to be shipped.
KAPRYS has a normal order preparation time of 24 to 48 hours. This time may extend to 72-96 hours when collections are released or restocked given the large volume of orders.
We remind you that your orders are prepared from Monday to Saturday (excluding public holidays, vacations or annual leave).
Once your order is shipped you will receive the confirmation email. From this moment on, delivery times depend directly on the carrier and your geographical location.
Generally, deliveries in France via Colissimo are received between 24 and 72 hours after dispatch.
Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
KAPRYS may provide the buyer with the tracking number of their package by email.
The delivery of your order is considered effective from the moment when the tracking of your package indicates that it is considered to have been delivered. In the case of home delivery, if the customer is absent, he will receive a delivery notice from his postman. This allows him to collect the products ordered at the nearest post office, during a period indicated by the postal services. In the case of delivery by Click and Collect or at a relay point, the delivery is considered effective from the time the package is made available at the relay point or in our premises. From then on, the right of withdrawal will begin from the time the customer collects the order.
When collecting an order via Click and Collect, the customer must present the email confirming the order is available and a valid ID (national identity card, driving license or passport). An identity check will be carried out when the order is delivered to the customer. The customer accepts and consents to this by choosing the Click and Collect delivery method.
The customer will have to date and sign a document certifying the withdrawal of the order.
The customer may ask someone to come and collect their order. To do this, the person responsible for collecting the order must present the customer's ID (or photocopy), a letter certifying the authorization to collect from a third party dated and signed by the customer (showing full name, surname, date and place of birth and order number), their own ID and the order confirmation email received by the buyer.
7.2.3 – PROBLEM DURING DELIVERY AND/OR RECEIPT OF THE ORDER
Upon delivery, the customer is required to check in the presence of the La Poste employee or delivery person, the condition of the packaging of the goods and its contents upon delivery. You are responsible for the package and its contents when it has been handed over to you in person. In the event of damage during transport, you must refuse the package and contact our customer service directly to report this problem and the reason for the refusal.
In the event of a delay in delivery or loss of a package, due to events beyond our control, the customer must contact KAPRYS customer service as soon as possible at this address: contact@kaprys.fr. Customer service will implement all necessary steps to minimize the effects of the delay and provide solutions to the customer. In the event of an error in the delivery address when placing the order, KAPRYS cannot be held responsible.
In the event of a failed delivery by the postal service or failure to collect the package from a relay point, the package will be returned to our warehouse. Upon receipt of the package, customer service undertakes to contact the customer as soon as possible by email or telephone to inform them. The reshipping costs will be borne by the customer; if the customer wishes a refund, this will be made in the form of a credit note.
Any protest must be made to the carrier within three (3) days of delivery in accordance with Article L133-3 of the French Commercial Code. The customer has the option of delivering the products to an address other than their own. Delivery will not be ensured in the event of force majeure, transport strikes and/or postal services.
Any claim made after fifteen (15) days following receipt of the products will be considered inadmissible, and KAPRYS cannot be held liable. KAPRYS reserves the right to ask the buyer to return the non-compliant or damaged product.
7.3 – PAYMENT TERMS
Once the customer has entered all their information and checked the contents of their basket, they must then click on "continue to payment". They will need to enter the choice they have made for their payment method.
– Secure payment by credit card (via the STRIPE system): KAPRYS accepts payment for orders by several credit cards, namely: Visa, MasterCard, American Express and ApplePay.
The customer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the customer chooses the payment method: "Payment by credit card". The next step asks him to check all the information, then invites him to validate his order by clicking on the "Confirm my order" button. Finally, the buyer is asked to fill in his bank details directly, namely the credit card number, the expiry date and the cryptogram of the card. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand cancellation of the card payment, the amounts paid will then be credited or refunded.
The liability of the holder of a bank card is not incurred if the disputed payment has been proven fraudulent, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute, in writing, the direct debit with his bank, within seventy (70) days following the transaction, or one hundred and twenty (120) days if the contract binding him to it provides for it. The amounts debited are reimbursed by the bank within a maximum period of one (1) month after receipt of the written dispute filed by the cardholder. No costs of restitution of the sums may be charged to the cardholder. At the end of the payment, a summary document of the order is sent to the buyer by email to the email address provided by him. This document, which serves as an acknowledgement of receipt, includes all the elements constituting the contract between the parties.
7.5 – REFUSAL TO PROCESS AN ORDER
KAPRYS reserves the right to withdraw a product from the website at any time, to replace or modify its content or the information on the latter.
In certain circumstances, such as manufacturing or stock problems or in the case of defective series, KAPRYS also reserves the right to refuse an order and cannot be held liable to a customer for any damaging consequences.
In the event of a technical problem on the website or bugs (incorrect display of prices, available quantities), KAPRYS reserves the right to refuse to process an order.
An order may also refuse to be processed if it comes from a customer with whom KAPRYS has already had a dispute relating to the payment of a previous order or who does not respect the general conditions of sale.
In the event of abnormal or abusive returns, KAPRYS may refuse to process a subsequent order.
In the event of an order cancellation on our part and if payment has already been made, we will reimburse the customer for all amounts paid including delivery costs as soon as possible according to the payment method used when paying for the order.
7.6 – CHANGES TO ORDER INFORMATION
If the customer realizes that information is incorrect, whether in their customer account or in the delivery address (shipping address or relay point), they must contact customer service as soon as possible via the email address: contact@kaprys.fr. Similarly, if the customer wishes to cancel their order.
No order can be cancelled if it has already been processed and shipped.
7.7 – PROBLEM RELATED TO AN ARTICLE WHEN RECEIVING YOUR ORDER
If upon receipt of your package, the item ordered is incorrect or defective, do not hesitate to contact us by email at contact@kaprys.fr indicating your order number in the subject line.
We will process your request as soon as possible.
In the event of a defective product, the legal guarantees apply. KAPRYS is liable for defects in conformity according to the articles (articles L. 217-4 to L. 217-16 of the Consumer Code) and for hidden defects under the conditions provided for in articles 1641 to 1649 and 2232 of the Civil Code.
ARTICLE 8 - LEGAL RIGHT OF WITHDRAWAL
8.1 – TERMS OF EXERCISING THE RIGHT OF WITHDRAWAL
In accordance with article L.221-18 et seq. of the Consumer Code, the customer as a consumer has a period of fourteen (14) working days from the delivery of his order to exercise his right of withdrawal without having to justify his decision and without incurring additional costs.
The period for the right of withdrawal runs from the physical receipt of the order by the customer or a designated third party, whether delivery is made to the home, to a relay point or by Click and Collect.
Beyond fourteen (14) days, the sale is considered firm and final.
If the order includes several items delivered separately, the withdrawal period begins to run from the receipt of the last item. In order to exercise this right of withdrawal, the customer must inform KAPRYS of his decision to withdraw by an unequivocal declaration. We provide our customers with a return form to complete and return to us when returning your order. In order to respect the legal withdrawal period, you must drop off your package at the post office or relay point before the expiry of the fourteen (14) day period.
Article L. 221-28 of the Consumer Code specifies the exceptions to this legal right of withdrawal. The right of withdrawal may be revoked if the order concerns goods made at the customer's request, unsealed, worn, washed, damaged. If the order concerns a gift, we remind our customers that the right of withdrawal remains for the exclusive benefit of the customer and cannot under any circumstances be exercised by the recipient of the gift. We inform our customers that pursuant to Article L221-23 of the Consumer Code and within the framework of the exercise of their right of withdrawal, the costs of returning the order remain the responsibility of the consumer customer.
8.2 – EFFECTS OF WITHDRAWAL AND REIMBURSEMENT
Regarding the effects of the right of withdrawal, Article L221-24 of the Consumer Code specifies that "When the right of withdrawal is exercised, the professional reimburses the consumer for the entire amount paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the consumer's decision to withdraw." We remind our customers that delivery costs will only be reimbursed in the event of the return of the entire order.
Any additional costs resulting from your choice to use a type of delivery other than the standard delivery offered will not be refunded under any circumstances.
Example: If you placed an order with three (3) items and you only return one (1), then the delivery costs will not be refunded. However, if you return all three (3) items, in this case KAPRYS will refund the delivery costs. Refunds will be made at your choice:
- via the allocation of a credit in the form of a gift card which will be generated and affiliated with your account, which you can then use during your next orders on the website.- via the payment method used when you paid for your purchase.
Example: If you paid for your purchase by credit card, the refund will be made via your bank account. When you paid for your order by gift card, the refund will be credited directly to it.
Once we have refunded your order, it will take 5 to 10 business days (banking delay) for the funds to appear in your bank account or on your gift card.
8.3 – RETURN PROCEDURE AND FORM
Here is the procedure for returning your items: - Download the return form in the “return procedures” section.
- Complete the form
- Carefully pack the package in the envelope as you received it
- Put the return form inside your package
- Return the package to the address indicated on this form or if you have opted for Click and Collect delivery, return it directly to the premises.
DOWNLOAD THE RETURN FORM (to be updated)
8.4 – RETURN CONDITIONS
Obviously returns are made under certain conditions:
- They must be carried out within fourteen (14) days from delivery of the items - They must be carried out via the carrier La Poste / Colissimo or Mondial Relay
Please note that the shipping method (tracking, with signature, etc.) for the return of your package is your responsibility.
- They must be accompanied by the duly completed return form;
- In its/their complete original packaging. Please note that we inform our customers that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the item
- Do not return a damaged, soiled or ruined garment.
- Do not leave any marks, animal hair or odors on the garment (makeup, cigarettes, perfume, etc.)
- For shoes: the sole must be intact (no signs of wear).
Preferably try the shoes on a carpet or a smooth surface.
Any return of a pair of shoes with a worn or damaged sole (even slightly) will be refused.
- For underwear: items not returned.
- Exchanges are not possible, if you want another size you will have to reorder.
We remind you that we have 14 days after receipt of your return to process it.
* In case of non-compliance with these conditions, the return will not be accepted, our customer service will contact you to offer to pay for a return label again in order to receive your package again.
If the delivered product has been used, damaged or is not in the same condition as at the time of delivery, no refund will be made. *
ARTICLE 9 – GUARANTEES
All products supplied by the company SAS KAPRYS benefit from the legal guarantee of conformity provided for by articles L. 217-4 to L. 217-16 of the Consumer Code and the guarantee of hidden defects under the conditions provided for in articles 1641 to 1649 and 2232 of the Civil Code.
In the event of non-conformity of a product sold or if the product proves to be defective, it may be returned to the company KAPRYS which will take it back, exchange it or reimburse it at no cost to the customer.
Products damaged, modified, repaired or integrated by the customer are excluded from these guarantees.
Likewise, in the event of defects that the customer could not be unaware of at the time of placing the order, the warranty could not be implemented.
All complaints, requests for exchange or refund must be made by email to the following address: contact@kaprys.fr within fifteen (15) days after delivery.
9.1 - LEGAL GUARANTEE OF CONFORMITY
Article L.217-5 of the Consumer Code provides that in the event of a lack of conformity of a product received, the customer may exercise the legal consumer guarantee within a period of two (2) years from delivery of the product.
The following articles of the Consumer Code provide the options in the event of implementation of this liability, namely:
- the repair or replacement of the product with an identical product within the limit of available stocks.
- reimbursement of the price of the product if repair or replacement is not possible.
9.2 - WARRANTY AGAINST HIDDEN DEFECTS
Article 1641 of the Civil Code provides that in the event of a hidden defect, the customer may exercise the legal guarantee against hidden defects within two (2) years from the discovery of the defect. The following articles of the Civil Code provide the options in the event of the implementation of this liability, namely:
- reimbursement of the full price of the returned item.
- reimbursement of part of the price if the customer still wishes to keep the item.
ARTICLE 10 – RESPONSIBILITY
KAPRYS cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problem. The customer acknowledges that it is his responsibility to have anti-virus or other security or protection software installed on his computer equipment.
The customer also acknowledges that they bear the risks associated with downloading content available on the website and that they are solely responsible for any damage to their computer system or data relating to the download.
KAPRYS undertakes to deliver products that comply with the various contractual provisions.
To do this, the products must be considered as conforming to the description, type, quantity and quality. It must be suitable for any special use sought by the consumer. It must be delivered with all accessories.
The products delivered are also considered compliant if they comply with other conditions set out in Article L217-5 of the Consumer Code. KAPRYS cannot be held liable for any loss or damage resulting from a case of force majeure (total or partial strike, riot, war, act of terrorism, etc.). KAPRYS must inform its customer within fifteen (15) days following the event. All obligations of the parties are suspended for the entire duration of the force majeure event without any compensation being payable. If the event lasts more than three (3) months, then the contract may be terminated at the request of KAPRYS or the customer without compensation.
ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS
All elements of the site: www.kaprys.fr are and remain the intellectual and exclusive property of SAS KAPRYS. Use of the site does not confer any intellectual property rights on the site itself and its content. The site is made available to customers only for personal and non-commercial use. The content of the KAPRYS site may not be used for other purposes without our express written permission. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photos, logos, visuals or text.
You are not permitted to use the KAPRYS logo without the written permission of KAPRYS.
ARTICLE 12 – PERSONAL DATA
KAPRYS undertakes to preserve the confidentiality of the information provided by the buyer, which he would be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of law n° 78-17 of January 6, 1978 relating to information technology, files and freedoms. The information collected concerning your account can only be used within the framework of the commercial relationship which binds you to KAPRYS. This information cannot be and will not be shared with third parties or resold.
As such, the Internet user has the right to access, modify and delete information concerning him/her. He/she may request this at any time by email to the following address: contact@kaprys.fr.
Monetary transactions are fully processed by the secure payment module of our partner STRIPE. To learn more about the processing of your data, you can consult our privacy policy.
GDPR LAW IN EFFECT SINCE MAY 25, 2018:
ARTICLE 13 – DISPUTE RESOLUTION
These distance selling conditions are subject to French law. However, the non-French resident consumer customer cannot be deprived of the regulatory provisions applicable in his country of residence provided that KAPRYS carries out its activity towards this country.
In the event of disputes or litigation, the customer must first contact KAPRYS at the following email address: contact@kaprys.fr
KAPRYS always offers its customers the opportunity to try to resolve the dispute amicably before taking any legal action.
If the dispute or litigation cannot be resolved amicably after a period of two months or if the customer remains unresponsive, the customer may use a mediation service. The customer may submit the dispute opposing him to KAPRYS to the FEVAD E-COMMERCE MEDIATION SERVICE (http://www.mediateurfevad.fr). The mediation service will attempt to resolve the dispute between the parties in complete independence and impartiality. Both parties are free to accept or refuse recourse to the settlement of a dispute by means of mediation and may also accept or refuse the solution proposed by the mediator. The customer still has the option of referring the matter to a competent court in accordance with the Consumer Code and the Code of Civil Procedure. The competent court may be that of the location of the registered office of the company KAPRYS, that of the customer's place of residence or that of the place of delivery of the order.
The general terms and conditions of sale include all the pre-contractual information that a professional trader must provide to his customer. In particular, the commercial policy of the website, including payment terms, delivery times, the right of withdrawal and any other information useful to the latter. They thus make it possible to clarify the consumer customer's consent and to make him aware of his rights and obligations.
The general conditions of sale (GCS) also contain the general conditions of use (CGU) which establish the general rules for using the website.
These general terms and conditions of sale relate to the general terms and conditions of use of the merchant site www.kaprys.fr, but also to the products sold by KAPRYS through the website. The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale, which he acknowledges having read prior to his order.
These general terms and conditions of sale relating to distance selling are subject, according to article L221-11 of the Consumer Code, to communication methods. They must be provided by the professional to the consumer in a legible and comprehensible manner and be made available by any means adapted to the distance communication technique used.
The following articles of the same Code also require the trader to make the general conditions of sale available to his consumer customers so that they can keep them; they must be accessible before any conclusion of the contract.
Before using our website, we recommend that you carefully read these conditions as well as the policy on the use of cookies and data processing. By using our website and when placing an order on it, the consumer customer accepts and consents, unless proven otherwise, to the general terms and conditions of sale.
If you do not agree to all of the Terms and Conditions and Data Protection Policies, please do not use this website.
Our general terms and conditions of sale and our policies may be subject to change. KAPRYS reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site.
In particular in order to respect and comply with the legislative or regulatory provisions in force or in the process of being adopted to which the company is subject.
It is your responsibility to consult them regularly because the general conditions of sale are those in force on the date the order is placed.
If you have any questions regarding the general conditions of sale, you can contact us using the means communicated via our website.
ARTICLE 1 – PRESENTATION AND PURPOSE OF THE SITE
KAPRYS is a website selling ready-to-wear clothing and accessories accessible via the internet and open to all users.
https://kaprys.fr is published by Reynès - Lubawy Ambre and Fresnet Renaud, for the sale of clothing and accessories online via its website called “KAPRYS”.
This online sales site allows the company SAS KAPRYS to display its online store by offering clothing and fashion accessories. It thus allows its Internet users to discover the products that KAPRYS makes available in the form of photos or images, available by browsing the site https://kaprys.fr.
The company KAPRYS is a simplified joint stock company, with a capital of €1,000.00, whose registered office is located at 135, rue Saint-François, 37520 La Riche. The company is registered in the Tours trade and companies register under number 933 373 235, and under intra-community VAT number FR56933373235.
ARTICLE 2 – USE OF THE WEBSITE
The consumer customer can freely access the website and its content without having to create a customer account.
However, as far as orders are concerned, these can only be placed by creating a customer account on the website. This implies having read and accepted the general conditions of sale including the general conditions of use of the site.
ARTICLE 3 – ACCESSIBILITY OF THE WEBSITE
The KAPRYS website is freely accessible 24 hours a day, 7 days a week to all persons. KAPRYS reserves the right to put the site into maintenance or interrupt it for needs relating to its activity, its security or in the event of force majeure.
KAPRYS cannot guarantee that the website is free from anomalies, errors or bugs, nor that the site operates without interruptions or breakdowns. As a result, KAPRYS cannot be held liable for any damages of any nature resulting from the unavailability of the website. It cannot be held liable for problems with data transmission, connections or network unavailability.
The site may evolve according to the needs of the company.
ARTICLE 4 – REGISTRATION ON THE WEBSITE
Before placing an order, the buyer must create an account on the website www.kaprys.fr. The account creation section is accessible directly from the menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using his information. The customer will receive a registration confirmation email at the address he provided when creating his account.
When creating an account, the customer agrees to provide accurate information and to update their personal information. They also agree to respect the conditions of validity of a contract, in particular to have the capacity to contract.
Regarding personal data, you can find out about their collection, processing and use in the “Privacy policies and data processing” section.
ARTICLE 5 - PRODUCTS
The products offered are those that appear on the site www.kaprys.fr in the name of the company SAS KAPRYS, within the limit of available stocks. The products as well as the stock of the articles are updated automatically and in real time. It is possible that an error may thus appear on the site. KAPRYS reserves the right to modify at any time the assortment and/or the price of its products.
It is possible that despite the vigilance of KAPRYS, ordered products are no longer available. In this case, KAPRYS undertakes to inform the customer by any possible means (telephone call, email) as soon as possible. KAPRYS undertakes to cancel the order placed and to refund the entire order including delivery costs to the customer.
Each product is presented on the website in the form of photos or images and a description including its main characteristics. The multimedia content (photographs, videos, etc.) and the descriptions are as accurate as possible but do not bind the seller in any way due to technical limitations on the various computer media. Therefore, KAPRYS cannot be held liable for non-substantial errors or inaccuracies in the items on the website. The customer may, if they wish, contact customer service to obtain more information on the items.
The sale of products presented on the site www.kaprys.fr are intended for France. Product offers and prices are valid within the limits of available stocks, as long as they are visible on the site.
ARTICLE 6 – PRICES
The prices listed on the product sheets of the online catalog of: www.kaprys.fr are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. The Value Added Tax is that in force on French territory. Any change in the VAT rate may be passed on to the price of the products. KAPRYS reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. They are displayed separately before the order is validated. In the order confirmation email, the customer will have the details of his order containing the price paid for each item as well as the delivery costs at his expense.
ARTICLE 7 – ORDERS
7.1 – ORDER INFORMATION
7.1.1 – PLACING ORDERS
Orders are placed only through our website.
In order to place an order, the consumer customer must create an account on our website. To do this, he will have to create the account using an email address and a password. Following registration, the customer receives an email confirming the creation of his account.
The email addresses provided and the passwords must be kept by the customer; the latter must not communicate this information to third parties.
The customer is free to add the items they want to their basket, as well as their quantities within the limit of available stocks.
The customer can freely modify his basket until payment, he can thus delete an item added previously, modify the quantities or the sizes selected.
We remind you that until the payment is validated, the items in the cart may be ordered by other customers. Indeed, we do not have a tool for saving items in the cart.
Once the customer has completed their shopping cart, they can proceed to validate it. They will need to accept the general terms and conditions of sale before being able to proceed to payment for the cart.
Please take care to read the product descriptions which we take care to detail by indicating in particular the measurements, cuts, and colors of the items.
7.1.2 – VALIDATION OF ORDERS
In the case of a first order on our website, the customer will have to provide the shipping address at which he wishes to receive his package, as well as his telephone number.
If this is not the first order, this information will be pre-filled. It is the customer's responsibility to carefully review it to ensure that this information is accurate.
Subsequently, the customer will have to indicate the shipping method they wish to choose. We provide our customers with three (3) delivery methods (see article 7.2 of these conditions).
- Click & Collect delivery - Delivery
– Relay Point (Please note that the relay point will have to be selected after payment)
- Delivery
– At home with or without signature.
Once the delivery method has been selected, an order summary is displayed containing the items the customer has selected as well as their price, the order subtotal, the delivery costs and the order total. At this stage, the customer has the option to enter a promotional code or a gift card.
Once the customer has entered all of this information, they must check the contents of their basket before paying for their order.
The customer will then have to click on “continue to payment”. He will have to enter the choice chosen for his method of payment. The customer can pay by credit card or by gift card (see article 7.3 hereof).
To complete the order, the customer must choose a billing address, he can choose an address identical to the delivery address but he is also free to choose a different one.
Once the payment and billing address information has been completed, the order will be considered validated. The customer will be redirected to a page summarizing the entire order.
For orders having chosen the relay point delivery method, the customer will have to choose their relay point at that time.
The customer will receive an email confirming their order containing: order number, the items that will be shipped, the quantity ordered, the delivery address, the shipping method and information relating to the relay point.
Once your order is ready, you will receive an email from us confirming the deposit of your order. This email will give you access to the tracking of your package by clicking on "track the order".
For any problem or question regarding your order, please contact customer service directly at this address: contact@kaprys.fr.
7.2 – DELIVERY TERMS
7.2.1 – PRICES AND DIFFERENT DELIVERY METHODS
KAPRYS allows you to choose several delivery methods in order to receive your order, each delivery method has a different rate. Delivery costs are not covered by KAPRYS, they will appear in your basket when paying for your order. The customer can have an order delivered to another natural person when the order is a gift.
- Regarding Click & Collect deliveries, these are free.
Following the confirmation of your order, you will receive an email with a link allowing you to book a slot to collect your order at our premises. If you do not receive the email containing the link, do not hesitate to contact our customer service at this address: contact@kaprys.fr.
- Concerning home deliveries without a carrier, these are at €3.90: This delivery method allows people located within a 10km radius around the city of Tours to reserve a slot and a date so that our internal delivery person can go to your home to deliver your order. Send an email to contact@kaprys.fr with the subject order number - delivery without carrier to agree on a date, a time and your address. To benefit from home delivery without carrier, you must:
● Reside in a municipality located within a radius of 20 km from Tours (Tours Centre, Tours Nord, Saint-Pierre-des-Corps, Saint-Avertin, Chambray-lès-Tours, Joué-lès-Tours, La Riche, Saint-Cyr-sur-Loire, Fondettes, Rochecorbon, Notre-Dame-d'Oé, Mettray, La Membrolle-sur-Choisille, Parcay-Meslay, Luynes, Saint-Genouph)
● Place an order for a minimum amount of €25.
● For orders over €50, delivery is free, as a thank you for your loyalty.
- Concerning orders with postal delivery in France:
* For mainland France and Monaco: delivery can only be made by Colissimo with the choice of home delivery.
The delivery charge is €6.90.
But also with the choice of delivery to a relay point.
The delivery charge is €5.90.
* For overseas territories: delivery can only be made by Colissimo to your home.
The delivery charge is €14.90.
* Free delivery costs for purchases over €100 are only valid for orders to mainland France.
* For any order over €200.00, a signature will be required upon receipt of your package.
7.2.2 – INFORMATION ON DELIVERY TIME AND RECEIPT OF YOUR ORDER
The order will be shipped to the delivery address indicated by the customer once payment for the order has been verified and is effective.
Deliveries are made to the address indicated on the order form which can only be in France.
Once your order is confirmed, there will be a period of preparation of your order before it is ready to be shipped.
KAPRYS has a normal order preparation time of 24 to 48 hours. This time may extend to 72-96 hours when collections are released or restocked given the large volume of orders.
We remind you that your orders are prepared from Monday to Saturday (excluding public holidays, vacations or annual leave).
Once your order is shipped you will receive the confirmation email. From this moment on, delivery times depend directly on the carrier and your geographical location.
Generally, deliveries in France via Colissimo are received between 24 and 72 hours after dispatch.
Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
KAPRYS may provide the buyer with the tracking number of their package by email.
The delivery of your order is considered effective from the moment when the tracking of your package indicates that it is considered to have been delivered. In the case of home delivery, if the customer is absent, he will receive a delivery notice from his postman. This allows him to collect the products ordered at the nearest post office, during a period indicated by the postal services. In the case of delivery by Click and Collect or at a relay point, the delivery is considered effective from the time the package is made available at the relay point or in our premises. From then on, the right of withdrawal will begin from the time the customer collects the order.
When collecting an order via Click and Collect, the customer must present the email confirming the order is available and a valid ID (national identity card, driving license or passport). An identity check will be carried out when the order is delivered to the customer. The customer accepts and consents to this by choosing the Click and Collect delivery method.
The customer will have to date and sign a document certifying the withdrawal of the order.
The customer may ask someone to come and collect their order. To do this, the person responsible for collecting the order must present the customer's ID (or photocopy), a letter certifying the authorization to collect from a third party dated and signed by the customer (showing full name, surname, date and place of birth and order number), their own ID and the order confirmation email received by the buyer.
7.2.3 – PROBLEM DURING DELIVERY AND/OR RECEIPT OF THE ORDER
Upon delivery, the customer is required to check in the presence of the La Poste employee or delivery person, the condition of the packaging of the goods and its contents upon delivery. You are responsible for the package and its contents when it has been handed over to you in person. In the event of damage during transport, you must refuse the package and contact our customer service directly to report this problem and the reason for the refusal.
In the event of a delay in delivery or loss of a package, due to events beyond our control, the customer must contact KAPRYS customer service as soon as possible at this address: contact@kaprys.fr. Customer service will implement all necessary steps to minimize the effects of the delay and provide solutions to the customer. In the event of an error in the delivery address when placing the order, KAPRYS cannot be held responsible.
In the event of a failed delivery by the postal service or failure to collect the package from a relay point, the package will be returned to our warehouse. Upon receipt of the package, customer service undertakes to contact the customer as soon as possible by email or telephone to inform them. The reshipping costs will be borne by the customer; if the customer wishes a refund, this will be made in the form of a credit note.
Any protest must be made to the carrier within three (3) days of delivery in accordance with Article L133-3 of the French Commercial Code. The customer has the option of delivering the products to an address other than their own. Delivery will not be ensured in the event of force majeure, transport strikes and/or postal services.
Any claim made after fifteen (15) days following receipt of the products will be considered inadmissible, and KAPRYS cannot be held liable. KAPRYS reserves the right to ask the buyer to return the non-compliant or damaged product.
7.3 – PAYMENT TERMS
Once the customer has entered all their information and checked the contents of their basket, they must then click on "continue to payment". They will need to enter the choice they have made for their payment method.
– Secure payment by credit card (via the STRIPE system): KAPRYS accepts payment for orders by several credit cards, namely: Visa, MasterCard, American Express and ApplePay.
The customer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the customer chooses the payment method: "Payment by credit card". The next step asks him to check all the information, then invites him to validate his order by clicking on the "Confirm my order" button. Finally, the buyer is asked to fill in his bank details directly, namely the credit card number, the expiry date and the cryptogram of the card. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand cancellation of the card payment, the amounts paid will then be credited or refunded.
The liability of the holder of a bank card is not incurred if the disputed payment has been proven fraudulent, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute, in writing, the direct debit with his bank, within seventy (70) days following the transaction, or one hundred and twenty (120) days if the contract binding him to it provides for it. The amounts debited are reimbursed by the bank within a maximum period of one (1) month after receipt of the written dispute filed by the cardholder. No costs of restitution of the sums may be charged to the cardholder. At the end of the payment, a summary document of the order is sent to the buyer by email to the email address provided by him. This document, which serves as an acknowledgement of receipt, includes all the elements constituting the contract between the parties.
7.5 – REFUSAL TO PROCESS AN ORDER
KAPRYS reserves the right to withdraw a product from the website at any time, to replace or modify its content or the information on the latter.
In certain circumstances, such as manufacturing or stock problems or in the case of defective series, KAPRYS also reserves the right to refuse an order and cannot be held liable to a customer for any damaging consequences.
In the event of a technical problem on the website or bugs (incorrect display of prices, available quantities), KAPRYS reserves the right to refuse to process an order.
An order may also refuse to be processed if it comes from a customer with whom KAPRYS has already had a dispute relating to the payment of a previous order or who does not respect the general conditions of sale.
In the event of abnormal or abusive returns, KAPRYS may refuse to process a subsequent order.
In the event of an order cancellation on our part and if payment has already been made, we will reimburse the customer for all amounts paid including delivery costs as soon as possible according to the payment method used when paying for the order.
7.6 – CHANGES TO ORDER INFORMATION
If the customer realizes that information is incorrect, whether in their customer account or in the delivery address (shipping address or relay point), they must contact customer service as soon as possible via the email address: contact@kaprys.fr. Similarly, if the customer wishes to cancel their order.
No order can be cancelled if it has already been processed and shipped.
7.7 – PROBLEM RELATED TO AN ARTICLE WHEN RECEIVING YOUR ORDER
If upon receipt of your package, the item ordered is incorrect or defective, do not hesitate to contact us by email at contact@kaprys.fr indicating your order number in the subject line.
We will process your request as soon as possible.
In the event of a defective product, the legal guarantees apply. KAPRYS is liable for defects in conformity according to the articles (articles L. 217-4 to L. 217-16 of the Consumer Code) and for hidden defects under the conditions provided for in articles 1641 to 1649 and 2232 of the Civil Code.
ARTICLE 8 - LEGAL RIGHT OF WITHDRAWAL
8.1 – TERMS OF EXERCISING THE RIGHT OF WITHDRAWAL
In accordance with article L.221-18 et seq. of the Consumer Code, the customer as a consumer has a period of fourteen (14) working days from the delivery of his order to exercise his right of withdrawal without having to justify his decision and without incurring additional costs.
The period for the right of withdrawal runs from the physical receipt of the order by the customer or a designated third party, whether delivery is made to the home, to a relay point or by Click and Collect.
Beyond fourteen (14) days, the sale is considered firm and final.
If the order includes several items delivered separately, the withdrawal period begins to run from the receipt of the last item. In order to exercise this right of withdrawal, the customer must inform KAPRYS of his decision to withdraw by an unequivocal declaration. We provide our customers with a return form to complete and return to us when returning your order. In order to respect the legal withdrawal period, you must drop off your package at the post office or relay point before the expiry of the fourteen (14) day period.
Article L. 221-28 of the Consumer Code specifies the exceptions to this legal right of withdrawal. The right of withdrawal may be revoked if the order concerns goods made at the customer's request, unsealed, worn, washed, damaged. If the order concerns a gift, we remind our customers that the right of withdrawal remains for the exclusive benefit of the customer and cannot under any circumstances be exercised by the recipient of the gift. We inform our customers that pursuant to Article L221-23 of the Consumer Code and within the framework of the exercise of their right of withdrawal, the costs of returning the order remain the responsibility of the consumer customer.
8.2 – EFFECTS OF WITHDRAWAL AND REIMBURSEMENT
Regarding the effects of the right of withdrawal, Article L221-24 of the Consumer Code specifies that "When the right of withdrawal is exercised, the professional reimburses the consumer for the entire amount paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the consumer's decision to withdraw." We remind our customers that delivery costs will only be reimbursed in the event of the return of the entire order.
Any additional costs resulting from your choice to use a type of delivery other than the standard delivery offered will not be refunded under any circumstances.
Example: If you placed an order with three (3) items and you only return one (1), then the delivery costs will not be refunded. However, if you return all three (3) items, in this case KAPRYS will refund the delivery costs. Refunds will be made at your choice:
- via the allocation of a credit in the form of a gift card which will be generated and affiliated with your account, which you can then use during your next orders on the website.- via the payment method used when you paid for your purchase.
Example: If you paid for your purchase by credit card, the refund will be made via your bank account. When you paid for your order by gift card, the refund will be credited directly to it.
Once we have refunded your order, it will take 5 to 10 business days (banking delay) for the funds to appear in your bank account or on your gift card.
8.3 – RETURN PROCEDURE AND FORM
Here is the procedure for returning your items: - Download the return form in the “return procedures” section.
- Complete the form
- Carefully pack the package in the envelope as you received it
- Put the return form inside your package
- Return the package to the address indicated on this form or if you have opted for Click and Collect delivery, return it directly to the premises.
DOWNLOAD THE RETURN FORM (to be updated)
8.4 – RETURN CONDITIONS
Obviously returns are made under certain conditions:
- They must be carried out within fourteen (14) days from delivery of the items - They must be carried out via the carrier La Poste / Colissimo or Mondial Relay
Please note that the shipping method (tracking, with signature, etc.) for the return of your package is your responsibility.
- They must be accompanied by the duly completed return form;
- In its/their complete original packaging. Please note that we inform our customers that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the item
- Do not return a damaged, soiled or ruined garment.
- Do not leave any marks, animal hair or odors on the garment (makeup, cigarettes, perfume, etc.)
- For shoes: the sole must be intact (no signs of wear).
Preferably try the shoes on a carpet or a smooth surface.
Any return of a pair of shoes with a worn or damaged sole (even slightly) will be refused.
- For underwear: items not returned.
- Exchanges are not possible, if you want another size you will have to reorder.
We remind you that we have 14 days after receipt of your return to process it.
* In case of non-compliance with these conditions, the return will not be accepted, our customer service will contact you to offer to pay for a return label again in order to receive your package again.
If the delivered product has been used, damaged or is not in the same condition as at the time of delivery, no refund will be made. *
ARTICLE 9 – GUARANTEES
All products supplied by the company SAS KAPRYS benefit from the legal guarantee of conformity provided for by articles L. 217-4 to L. 217-16 of the Consumer Code and the guarantee of hidden defects under the conditions provided for in articles 1641 to 1649 and 2232 of the Civil Code.
In the event of non-conformity of a product sold or if the product proves to be defective, it may be returned to the company KAPRYS which will take it back, exchange it or reimburse it at no cost to the customer.
Products damaged, modified, repaired or integrated by the customer are excluded from these guarantees.
Likewise, in the event of defects that the customer could not be unaware of at the time of placing the order, the warranty could not be implemented.
All complaints, requests for exchange or refund must be made by email to the following address: contact@kaprys.fr within fifteen (15) days after delivery.
9.1 - LEGAL GUARANTEE OF CONFORMITY
Article L.217-5 of the Consumer Code provides that in the event of a lack of conformity of a product received, the customer may exercise the legal consumer guarantee within a period of two (2) years from delivery of the product.
The following articles of the Consumer Code provide the options in the event of implementation of this liability, namely:
- the repair or replacement of the product with an identical product within the limit of available stocks.
- reimbursement of the price of the product if repair or replacement is not possible.
9.2 - WARRANTY AGAINST HIDDEN DEFECTS
Article 1641 of the Civil Code provides that in the event of a hidden defect, the customer may exercise the legal guarantee against hidden defects within two (2) years from the discovery of the defect. The following articles of the Civil Code provide the options in the event of the implementation of this liability, namely:
- reimbursement of the full price of the returned item.
- reimbursement of part of the price if the customer still wishes to keep the item.
ARTICLE 10 – RESPONSIBILITY
KAPRYS cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problem. The customer acknowledges that it is his responsibility to have anti-virus or other security or protection software installed on his computer equipment.
The customer also acknowledges that they bear the risks associated with downloading content available on the website and that they are solely responsible for any damage to their computer system or data relating to the download.
KAPRYS undertakes to deliver products that comply with the various contractual provisions.
To do this, the products must be considered as conforming to the description, type, quantity and quality. It must be suitable for any special use sought by the consumer. It must be delivered with all accessories.
The products delivered are also considered compliant if they comply with other conditions set out in Article L217-5 of the Consumer Code. KAPRYS cannot be held liable for any loss or damage resulting from a case of force majeure (total or partial strike, riot, war, act of terrorism, etc.). KAPRYS must inform its customer within fifteen (15) days following the event. All obligations of the parties are suspended for the entire duration of the force majeure event without any compensation being payable. If the event lasts more than three (3) months, then the contract may be terminated at the request of KAPRYS or the customer without compensation.
ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS
All elements of the site: www.kaprys.fr are and remain the intellectual and exclusive property of SAS KAPRYS. Use of the site does not confer any intellectual property rights on the site itself and its content. The site is made available to customers only for personal and non-commercial use. The content of the KAPRYS site may not be used for other purposes without our express written permission. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photos, logos, visuals or text.
You are not permitted to use the KAPRYS logo without the written permission of KAPRYS.
ARTICLE 12 – PERSONAL DATA
KAPRYS undertakes to preserve the confidentiality of the information provided by the buyer, which he would be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of law n° 78-17 of January 6, 1978 relating to information technology, files and freedoms. The information collected concerning your account can only be used within the framework of the commercial relationship which binds you to KAPRYS. This information cannot be and will not be shared with third parties or resold.
As such, the Internet user has the right to access, modify and delete information concerning him/her. He/she may request this at any time by email to the following address: contact@kaprys.fr.
Monetary transactions are fully processed by the secure payment module of our partner STRIPE. To learn more about the processing of your data, you can consult our privacy policy.
GDPR LAW IN EFFECT SINCE MAY 25, 2018:
ARTICLE 13 – DISPUTE RESOLUTION
These distance selling conditions are subject to French law. However, the non-French resident consumer customer cannot be deprived of the regulatory provisions applicable in his country of residence provided that KAPRYS carries out its activity towards this country.
In the event of disputes or litigation, the customer must first contact KAPRYS at the following email address: contact@kaprys.fr
KAPRYS always offers its customers the opportunity to try to resolve the dispute amicably before taking any legal action.
If the dispute or litigation cannot be resolved amicably after a period of two months or if the customer remains unresponsive, the customer may use a mediation service. The customer may submit the dispute opposing him to KAPRYS to the FEVAD E-COMMERCE MEDIATION SERVICE (http://www.mediateurfevad.fr). The mediation service will attempt to resolve the dispute between the parties in complete independence and impartiality. Both parties are free to accept or refuse recourse to the settlement of a dispute by means of mediation and may also accept or refuse the solution proposed by the mediator. The customer still has the option of referring the matter to a competent court in accordance with the Consumer Code and the Code of Civil Procedure. The competent court may be that of the location of the registered office of the company KAPRYS, that of the customer's place of residence or that of the place of delivery of the order.